Apple: In the history of consumer electronics there will always be, no matter how reliable a device or product is, there will always be a run that left the factory bad either because of the components used, because of a manufacturing defect, etc. And the same has happened with the iPhone 12 and iPhone 12 Pro phones.
Acknowledge it in a message on its official website, Apple announced that “a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience audio problems due to a component that could fail in the receiver module.” The affected devices were manufactured between October 2020 and April 2021.
Therefore, if your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it is “eligible for service”. Apple or a Apple Authorized service providers “fix eligible devices for free”. And since the flaw is in two specific models of the 12, the other two models, iPhone 12 mini and iPhone 12 Pro Max, do not have it and are therefore “not part of this program” of free repair.
How to request the repair of your iPhone 12 . at
If you have one of these two models of the most recent iPhone and with the malfunction mentioned above, Apple gives you the choice between these three options that follow. According to the company, “your iPhone will be examined before each service to verify that it is eligible for this program”:
The program “covers affected iPhone 12 or iPhone 12 Pro devices for 2 years after the first sale of the device.” Before maintenance, back up your iPhone to iCloud or your computer.
And if your iPhone 12 or iPhone 12 Pro “has damage that interferes with its ability to perform the repair, such as a cracked screen, that issue must be resolved before service. In some cases, there may be a cost associated with the additional repair” .