A disabled Asda buyer has criticized the supermarket giant after a delivery person refused to take his groceries upstairs.
45-year-old James Doherty from Greater Manchester suffers from a degenerative disease and also from sciatica.
He told that MEN. How an Asda shipment – which cost nearly £ 300 – was delivered by the supermarket giant on Saturday February 13th.
But the delivery man couldn’t bring the food and drink upstairs to James’ apartment.
“I stood at my door with my cane but there was silence from him,” he told the Manchester Evening News.
“I called out if he was okay as I couldn’t hear him move and he said something about how he couldn’t bring it to me.
“I tried to explain to him that I was disabled and couldn’t carry it myself, and then I heard him say that if I didn’t come down he would leave.”
“I was trying hastily to go down the stairs and was halfway there when I heard the door slam,” added James.
“I slipped and fell. I was in utter agony in a heap at the bottom of the stairs.
“I always have a little pain in general, but that was different.
“I had to spend my last 50 pounds on an order at another supermarket that came on Monday night.
“I was really upset about this, and to be honest, it affected my mental state.
“When I posted about it online, almost all of the comments were very positive.
“Everyone was so nice to me. So many people offered to shop for me – it really cheered me up.
“I liked Asda because they had everything I was looking for, but it affected my trust in them.
“I will definitely look at other options in the future.
“It’s too late to do my shopping, but I want to apologize. I don’t want anyone in a similar situation to have to go through this.”
An Asda spokesman said: “Our colleagues have worked tirelessly throughout the pandemic to keep purchases for millions of customers and we will always try to drop them off at their door.
“In the rare cases in which our colleague thinks this is unsafe, we will always try to inform the customer and arrange an alternative delivery.
“We apologized to Mr. Doherty for the confusion with his delivery and we would like to remind all customers that if they have any special requirements they can enter them in the special instructions box at checkout.”