Asus Thursday (30) acknowledged the existence of a flaw in the ROG Maximus Z690 motherboard, after several reports on the Internet realized that the product had problems and in some cases could even catch fire. The company also stated that it will exchange the defective models.
The first reports of a defect in the Asus ROG Maximus Z690 motherboard surfaced on Reddit last week, citing error codes, crashes, and minor fires in the product that caused components to melt. Complaints continued after Christmas, with new reports appearing mainly in North America.
Afterwards, the Taiwanese manufacturer recognized the defect and pointed to a possible cause during an initial investigation. In contact with Tom’s Hardware, the company said that a “memory capacitor problem” on the board, present in certain plots, may have led to the events described by users on the social network.
This defect may not do anything, but there’s also a chance it could result in debug error code 53 or eventually cause damage to the device’s components, the company said. The issue may affect boards manufactured in 2021 with part number 90MB18E0-MVAAY0 and a serial number beginning with MA, MB, or MC.
Recall will start soon
Owners of the ROG Maximus Z690 motherboard can check the serial number and part number on the product packaging, as shown in the image above. If the item is one of the affected, it is recommended not to use it until the company replaces it with a new model at no extra cost.
Asus said it will begin the recall soon, requiring users to contact the manufacturer to confirm the exchange. The affected batches were only sold in the United States, according to the company, but there is a possibility that they may have been exported to other countries.