A house full of precious memories had to be given away after a retiree was banned from a Ryanair flight to Spain.
Kristina Walker was in the process of selling her second home in Alicante after developing cancer. reports the mirror.
The 74-year-old said she carefully checked the airline’s website, arranged coronavirus tests and made sure they were all forms.
However, since she did not have a letter from the Spanish government authorizing the trip, she was unable to board the plane.
Because the retiree and her 75-year-old partner from Suffolk had missed their flight, they had to hire a company to clear the house before the key handover date.
“We had to hire a charity to do everything,” said Kristina. “That had to be done on Thursday. It was no longer under our control on Friday. There were sentimental things from 18 years of life in Spain. They all went to a charity shop. All I got were photos of us real estate agents.”
As of April 1st, Brits have been allowed to travel to Spain to review, sell or finalize the sale of a property under UK government regulations.
Kristina tried to explain this to a Ryanair employee, only to learn with “no compassion at all” that she couldn’t fly.
The decision left the couple £ 1,400 out of pocket after paying for flights, tests, a rental car and two weeks of airport parking that they only used for a few hours.
“The rules should have been much clearer from the airline,” continued Kristina, who claims to have refused a refund. “They shouldn’t have taken the flight fee. I think they let us have the flights even though they knew we couldn’t fly.
“They just didn’t say any compensation and that was it. I’m currently in breast cancer remission. So we want to sell the house in case something happens to me in the future.”
A Ryanair spokesman said the company is complying with all government restrictions and alerting people to the need to find out the rules in their destination country before flights.
“These passengers were denied boarding because they did not meet the entry requirements for Spain under Spanish government regulation,” they said.
“Every passenger who is supposed to travel anywhere in the Ryanair network receives an email two days before departure with the request to obtain the travel information from the relevant authorities before their flight.”
Der Spiegel has asked the Spanish government for a comment.