Coronavirus test results conducted by the NHS cannot be linked to the newly launched Covid-19 app, officials have admitted.
The app, which has been available for download across England and Wales since Thursday, has been hailed by Health Secretary Matt Hancock as an “important step forward” in the fight against the virus.
The app has also been referred to as “Game Changing” by health managers.
According to official information, results of tests carried out in a Public Health England laboratory or an NHS hospital, as well as tests carried out as part of the Office for National Statistics’ national monitoring program, cannot currently be linked to the app.
The Department of Health and Welfare (DHSC) said it is aware of the problem and is “working urgently” to resolve it.
The Welsh government said there is no such problem in Wales.
A tweet on Saturday following the DHSC’s statement said, “This issue does not apply to Wales. We have decided to link our All-Wales laboratory test systems to the NHS Covid-19 app.
“Here you will receive a code in your test result notifications that can be entered into the app, regardless of whether your result is positive or negative.”
A tweet on the official app account on Friday said: “If your test was done in a Public Health England laboratory or an NHS hospital, or as part of national surveillance tests by the National Statistics Office, the test results may currently not match the be linked to app, whether they are positive or negative. “
The response followed claims made by one user who stated they had a test and wanted to enter the result into the app, but was asked for a code that they did not receive with their test result.
A spokeswoman for the DHSC said the results of the tests booked through the app are currently being recorded automatically.
She said: “We are working urgently to include positive tests for people who have not yet received a code in the Covid-19 app.
“NHS Test and Trace will continue to contact people via text, email, or phone if your test is positive and advise them to self-isolate. For those who don’t have a code, the contact tracers will soon be able to provide codes to insert into the app.
“When you book your test through the app, the results are automatically recorded in the app and the isolation countdown is updated.”