DPD voted 'top' parcel delivery service in best to worst poll

DPD was voted the best parcel delivery service in a survey by Money Saving Expert.

In the consumer website survey, the services, including Yodel, DHL, Royal Mail and Hermes, are rated best to worst.

MoneySavingExpert.com (MSE) has now released the results of its latest survey, evaluating the performance of parcel delivery companies over the past year.

More than 11,000 MSE users voted in the annual survey, which asks those who have used specific couriers to rate their experience.

This year DPD Local is the best delivery company for the first time, ending the seven-year winning streak of sister company DPD. The previous survey winner is now in second place. Both companies improved last year’s survey results.

In general, MSE user feedback on businesses has been slightly more positive than before, after an extremely difficult year for parcel delivery companies, who have been an important supply line for many stuck at home.

A total of 10 of 17 companies were rated better in this year’s MoneySavers survey than in the previous year – with the proportion of “big” votes in all companies increasing from 43% to 45% and the proportion of “bad” votes falling 22% to 20% . DHL Parcel UK (formerly Ipostparcels) saw the biggest improvement in scores, jumping from the bottom spot in 2020 to eleventh place in this year’s survey.

At the other end of the scale, however, CitySprint and Yodel received the worst ratings from MoneySavers. In the end, CitySprint was “great” with just 11%, while Yodel stayed in the top three for the sixth time in a row. See the full results below.

Steve Nowottny, News and Investigations Editor for MoneySavingExpert.com, said, “There is no doubt that it has been a really difficult year for parcel deliverers. They have had to deal with a surge in demand while dealing with significant practical challenges Many couriers have done an excellent job in difficult circumstances and this may be reflected in the improved results many companies have received this year.

“However, the survey results also show significant differences in the way companies are rated, suggesting that while some companies have achieved really good results, others fall short too often.

“In practice, when you order something, you may not have a choice of which company will deliver your goods as this is often decided by the retailer. Generally, you don’t have a direct relationship with the delivery company, like the retailer’s employer. But consumers do Have rights when companies fail to deliver – and you should take advantage of them.

“If you are unhappy with a shipment or it just hasn’t arrived, complain to the retailer – that’s who your contract is with and it is up to the retailer to remedy the situation. When retailers get a lot of complaints, they will they ultimately do. ” Forcing companies to ship packages on their behalf to improve their game. ”

Package companies ranked from best to worst – as voted by MSE users

The survey was conducted in early January and asked users to rate their experiences from the previous year.

The order is calculated with 0 points per percentage point for “bad”, 1 for “OK” and 2 for “great” – companies rated from best to worst. 11,440 people voted – they could vote for more than one company. Numbers may not be 100% due to rounding. (i) Not always used by Amazon. (ii) CollectPlus stopped its own deliveries in October 2020. It now only offers drop-off and pick-up services for other parcel delivery companies.

Survey ranking 2021 Delivery company (survey rank 2020) ‘Great’ (survey result 2020) ‘OK’ (survey result 2020) ‘Bad’ (survey result 2020)
1 DPD Local (5) 71% (56%) 20% (28%) 10% (16%)
2 DPD (1 =) 68% (63%) 24% (26%) 8% (11%)
3 (i) Amazon Logistics (4) 61% (52%) 34% (39%) 6% (10%)
4th Royal Mail (3) 49% (55%) 36% (36%) 15% (9%)
5 DHL (6) 43% (41%) 46% (46%) 11% (13%)
6 (ii) CollectPlus (1 =) 41% (61%) 46% (30%) 13% (9%)
7th FedEx UK (8 =) 40% (41%) 44% (45%) 16% (15%)
8th UPS (7) 42% (42%) 39% (42%) 18% (16%)
9 Parcelforce worldwide (8 =) 41% (41%) 42% (43%) 17% (16%)
10 APC overnight (10) 33% (33%) 46% (46%) 20% (21%)
11 DHL Parcel UK (formerly Ipostparcels) (17) 31% (13%) 45% (45%) 23% (42%)
12 UK Mail (11) 27% (29%) 50% (52%) 22% (19%)
13 TNT (12) 23% (23%) 52% (55%) 25% (22%)
14th Hermes / MyHermes (14) 35% (29%) 26% (24%) 39% (47%)
15th DX (13) 25% (21%) 43% (45%) 32% (34%)
16 Yodel (16) 23% (21%) 36% (32%) 41% (46%)
17th CitySprint (15) 11% (13%) 58% (51%) 31% (35%)

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