For example, the international body responds to the BEUC complaint, which collected more than 25,000 complaints from consumers.
New chapter in the tricky issue of the Nintendo Switch Joy-Con. The European Commission, a body dependent on the European Union, has left the door open to investigate the Kyoto company for problems with operating its console. This is a glitch that affects many Nintendo Switch owners and causes inadvertent movement of characters in the game. The Joy-Con drift, as the problem is called, has generated more than 25,000 complaints collected by BEUC, the European consumer organization.
The matter is already in the hands of the European Commission, which will then decide, according to a statement sent to Eurogamer, which measures will be taken from now on. A possible concerted action is being considered, in line with the application of consumer protection, EC law governing the internal market. In addition, they confirm the preparation of a new legislative initiative.
The EC declaration
“Premature aging is a growing concern for all consumers,” an EC representative told Eurogamer. “The Commission is determined to act against these practices and to enable consumers to make a green transition. We are preparing a new legislative initiative that aims to provide consumers with better information about products, including sustainability, and better protection against certain practices, such as premature aging. “
BEUC recalled that customers buy their products with the confidence that due to technical defects, they will not have to buy replacement parts in a short time. According to the institution, Nintendo must provide definitive solutions “for the thousands of customers affected by this problem.” Not surprisingly, the Joy-Con drift has been recognized by Nintendo itself in the mouth of its president, Shuntaro Furukawa. As we published in MeriStation, the manager apologized to the consumer.