Families still waiting for Christmas presents as Hermes 'loses' parcels

According to reports, families are still waiting for their Christmas presents to arrive as Hermes appears to have “lost” them.

The courier company Hermes has come under fire several times from disgruntled customers who feel let down by their service.

Lee Austin was hoping to send Christmas presents to his Burnley children.

He told Lancs Live: “I sent the package on December 1st and then received a message on December 7th that it was ready for delivery by the local delivery agent and that it would arrive on that day.

“On the same day I received another message that the package was too big and had to be sent by other means, and three days later I was told that it was back at the sorting office.

“On the one hand, I am informed that it is to be delivered and, on the other hand, that it has arrived back at the depot.

“I haven’t heard anything about the status of my package since December 10th and can only assume that it has disappeared.”

In Accrington, Joseph Kenyon tweeted, “I posted a Christmas present on December 12th and it hasn’t moved in about 8 days. If it was worthless I would still be mad at the customer service they have. “

A Blackburn resident wrote on Twitter: “3 gifts ordered from different locations (TK Maxx, River Island) on December 10th, all lost by Hermes.”

Another person tweeted on December 26th: “Right @ASOS, this is a bit of a joke now. First, @Hermesparcels left a flimsy package on my doorstep (not a safe place) at 70 mph winds and it naturally flew away, now the Christmas present I paid delivery the next day for December 21st is still in the Hermes depot. “

That complaint was followed up two days later with another tweet saying, “Can someone please call me back about this? It’s absolutely ridiculous, it was supposed to be a Christmas present and it had been in a Hermes depot for a year with no updates. ” Week.”

Those allegations come just a month after Citizens Advice put Hermes at the bottom of its delivery rankings, with Ofcom similarly rating the courier company as the lowest of all delivery companies in terms of customer satisfaction.

A spokesman for Hermes said: “We are still experiencing some delays in the region due to the ongoing effects of Covid 19, but the vast majority of our shipments are not affected.

“We apologize to anyone who has delivery problems and ask them to contact their retailer / seller first.”

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