One family ended their Pontins vacation on the first day in disgust at the “absolutely filthy” room they were supposed to have been given.
Andrew Hansell and his family were supposed to stay at Prestatyn Sands Holiday Park in Wales for a week, but said the cottages “stink unbearably” and had mold on the walls.
Program manager Andrew had left a room because of the “wall of cigarette smoke” that hit him upon arrival before being offered an alternative which he believed to be moldy, dirty and “stinking of moisture”.
The family of five endured a “terrible night’s sleep” after driving there from Scotland before packing up and leaving the Mirror first thing that morning Reports.
He said his first impression was that the apartment blocks looked “more like a prison than a summer camp,” with trash strewn across the grassy areas that run through the aging blocks.
Then he entered the cabin assigned to the family.
He said, “We were greeted by a deep and ingrained stench of cigarette smoke.
“As a non-smoker, this was completely unacceptable. On closer inspection, the apartment was absolutely filthy with stuck dirt, stained mattresses, an unsanitary bathroom and food scattered all over the apartment.
“The apartment was extremely dated with worn furniture and beds that had obviously been in situ for many years.”
The family asked for another room, which they were given after talking to four different people and threatening to leave – but this room was no better.
Andrew said, “Upon entering the second apartment, there was an immediate smell of moisture, which we immediately reported to the accommodation service.
“In addition, the apartment was extremely dirty, and once again all the furniture, beds and mattresses were extremely outdated.
“There was mold on some of the walls and the floors were uneven as if they had subsided.”
When they insisted, a cleaner came into the cabin, but Andrew claims the stench of damp soon drowned out the smell of bleach.
The Hansells went to the shops and bought £ 40 worth of clean products to try to get the chalet in shape.
But the next morning they decided to check out for the seven hour drive home to Fleet, Hampshire.
Andrew said: “Pontins had an obligation to provide us with hygienic, habitable accommodation of a reasonable standard that three attempts failed, and so we had no choice but to leave.”
Andrew claims his demands for a refund of £ 686 for her stay were met with silence three weeks later.
Pontins did not respond to a request for comment.
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