Half of online shoppers have suffered delivery issues since lockdown

Half of UK consumers have had problems getting packages delivered since the lockdown – as they admit they are now more reliant on delivery.

A poll by Citizens Advice found that 47% of adults have had problems with parcel delivery since the country was first locked in March.

Just over half – 51% – said they rely more on goods to be delivered to the door.

The consumer service Citizens Advice has received three times as many calls about delivery problems since March than in the same period last year.

The charity’s online advice on package issues was viewed nearly 208,000 times between March and October, compared to 94,000 in the same period in 2019.

Three out of ten people said a package was delayed, while 24% said their experience with a delivery problem affected their confidence when ordering goods.

It also turns out that over 300 online domains have been banned this year due to issues related to non-delivery of goods, counterfeit products, and fake clone websites.

Alistair Cromwell, managing director of Citizens Advice, told PA news agency: “It is not true that the number of people having problems with parcels is so high. And it is particularly worrying that so many people do not know what their rights are when something goes wrong.

“With Christmas and Black Friday on the horizon, it’s important to remember that it is the responsibility of the seller – not you or the courier – to ensure that you get the item.

“As online shopping becomes an integral part, we want people to feel confident that they can shop safely and securely from home.”

A total of 2,026 UK adults were interviewed online between 23-25 ​​October.

Meanwhile, the National Trading Standards (NTS) have banned 323 domains due to issues related to non-delivery, counterfeit products, and fake clone websites that impersonate real company pages.

Mike Andrews, National Coordinator for the NTS eCrime Team, said, “As more people shop online in the coming weeks, it is important that consumers do it safely and know their rights.”

He urged consumers to check product reviews, return policies, and a website url before making a purchase.


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