Mum furious as mechanic reveals what really stopped her car working

A mother beat up Halfords for doing a “cowboy job” after installing a dashcam on her Mercedes.

Sefia Rashid noticed that in her six-month-old Mercedes, the heater in her car was not working, her windows were fogged up and her two children were freezing.

However, when she called AA, the mechanic asked if she had any recent work on her car.

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“He looked at me and said ‘Who in the world installed your dashcam?'” Sefia told dem Manchester evening news.

She went on Monday December 13th to have a dash cam installed at Halfords in White City Retail Park in Old Trafford.

Sefia said he called it a “cowboy job” that “screwed up the fuse box.”

“He said the wires in the fuses looked like a rat had chewed them,” said Sefia, from Chorlton.

Fortunately, the AA mechanic repaired the damage to the underbody fuse box.

But Sefia fears that she could have suffered a worse fate through bad work.

“It could have caused a fire or something,” she said.

“If I had driven on and it had been summer, I would not have let go of the heating. That is just not acceptable.”

Sefia said, “I’ve had such a bad experience. They actually broke my vehicle. I’ve only had the car since July.”

Her bad experience didn’t start with the heater breaking.

It started the day she dropped off her car in Halfords – for an hour pre-booked appointment to have a dashcam installed.

She said she called several times to see when her car was ready – and each time she said it would take an additional half an hour.

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But she had to use her car to pick up her kids from school – so she arrived in White City at 2:45 p.m. – almost three hours after dropping the Mercedes off.

But when she got there, an employee was still sitting in the car – and could not drive out.

Instead, she had to pay to have her friend take a taxi to two different schools to pick up her children.

Sefia said Halfords charged her £ 80 for the dashcam and £ 35 for the customization. However, she ended up spending over £ 70 on taxis and missing out on Christmas experiences like winter wonderland due to the damage.

A Halfords spokesperson said, “We take service and customer service very seriously, and we serve thousands of customers every week.

“On this occasion, we clearly failed to meet our high standards and we apologize for the inconvenience caused, especially during the holidays.

“We are happy to have found a solution with Ms. Rashid and will reimburse her for the cost of the renovation work, travel and the missed family events.”


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