A mother warned other homebuyers after Taylor Wimpey’s dream home garden flooded and became unusable.
Emily Bigg hoped that after moving in two years ago, her two young children would love to play outside in her newly built house.
However, despite choosing a plot specifically for this, she said the drainage problems kept the back of the garden submerged
She claims that when she complained she was told she needed to take better care of the garden – and was dismayed to learn that it was not covered by warranties, Lancs Live Reports.
A Taylor Wimpey spokesperson said it was sorry that Emily was unhappy with her garden – adding, “All of our customers receive instructions on how to maintain their garden”.
Emily said, “It’s better in summer. There is just no drainage so it just gets soaked and then there is no grass.
“For a lot of people, it’s probably a similar story, not just in the garden but in the houses as well.
“When we bought the house, we were told that there was a two-year guarantee against all problems. My house is shared so the two years seem to start when the housing company buys it, so mine expired a lot sooner than I thought.
“Nevertheless, I complained beforehand and the answer was only ‘You have to take better care of the garden’.”
Emily, who works as a draftsman for a law firm, moved into the house in Highgrove Park in Ormskirk in April 2019 following a divorce.
She hoped it would be a good start for her and her children, now six and four years old, having previously rented in Formby.
She said they enjoyed their first summer there, but problems soon arose in the colder months and the garden turned into a muddy swamp.
She said she had been quoted with four-digit sums of money by gardeners and landscapers who admitted that no work could fix the problem in the long run, as the surrounding gardens are sloping towards the same point.
In the end, she had terraces built in the back third of the garden, thanks in part to a local trader who got her a good deal after hearing about her problems on Facebook.
Emily said, “I chose this house specifically for the garden. It’s a good size and faces south so you get more sun.
“I know it’s a first world problem and worse things happen, but I shouldn’t have to deal with it.
“I don’t have thousands of pounds to fix the garden.”
Emily said she was given a leaflet when she moved in stating that she must mow and air the lawn regularly and that if she tried to complain despite explaining it would be repeated to her.
A representative from developer Taylor Wimpey visited the property but said he was not responsible for the problem.
This attitude is supported by the standards of the National House Building Council, which state that it is not the property developer’s responsibility to correct water-bearing areas of the garden that are more than ten feet from the house.
Emily said, “There’s basically no drainage, it doesn’t matter what you do.
“It just never dries. If we had a week of sun it would probably dry out, but then when it’s dry because it’s clay it just cracks.
“It’s better in summer and then we use it a little. But it’s embarrassing, you want people around you and it’s just a big mess.
“One of the things about buying a new build is that you think you are covered by all of these warranties, but it isn’t and it’s daunting.”
A Taylor Wimpey spokesperson said, “Customer satisfaction is a priority for Taylor Wimpey and we are sorry to hear that one of our customers at Highgrove Park is unhappy with their garden.
“We are in close contact with the customer and have visited her to discuss the problems reported to us.
“When they move into their new home, all of our customers receive instructions on how to care for their garden and we have given the customer some advice on how to support them with ongoing maintenance.”
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