New online DVLA service cuts waiting times by weeks

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New online DVLA service cuts waiting times by weeks

Motorists who need to update the address details on their vehicle log book (V5C) can now do this online in a matter of minutes, the DVLA has announced today.

The organisation say this will slash the amount of time it takes for motorists to receive a new log book from up to six weeks to just five working days.

Last year, he DVLA received around 1.4 million paper applications for change of address on a vehicle record.

By using the new service to change the address on the log book the information will be updated instantly and motorists will receive a new log book within days.

Using this new service, it takes less than two minutes for motorists to inform DVLA of their new address, which will be particularly welcome to those moving house as the lockdown eases in various forms across the UK.

Motorists just need their vehicle registration number, log book document reference number and their postcode.

DVLA Chief Executive Julie Lennard said: “We’re launching this service at a time when online services are becoming even more vital to help people get back on the road. This new online service is quicker and easier than sending your log book to DVLA so if you’ve just moved home try the service and see how simple it is.”

This announcement comes as DVLA launches a campaign to encourage motorists to try their online services, rather than sending in paper applications. Recent research commissioned by DVLA shows that of those motorists asked 97% would recommend DVLA’s online services and the most popular reason to transact online was convenience (86%) followed by speed (82%).

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