Passenger reveals confusion as 9 turned away from Ryanair flight

A passenger revealed the moment nine people were turned away from a flight to Spain, confused about new travel rules.

Richard Bolton, 60, from Cheshire said the group had been sent to packing from their flight to Alicante.

He said it was due to the “misleading” guide to travel rules when booking with Ryanair.

He says the group signed up for a flight on May 19 – two days after the UK’s major travel restrictions were lifted – to learn they did not have the correct documentation.

Birmingham Live reported earlier this week how dozens of others who had booked flights were upset at East Midlands Airport.

In this case, reported by the MENThe father of the four reasons for the trip was to visit a bank with personal papers and do urgent work on a piece of property there.

After researching further, Richard admits that these purposes were not enough to get him across the Spanish border at the time.

However, he claims that Ryanair did not state on its website that it required either a Spanish residence permit or a letter from the government stating that travel was essential.

He claims he was instead advised to show that he was tested and provide reasons for the trip before being referred to a questionnaire hosted by the Spanish authorities when checking in online.

Mr Bolton, whose story echoes the experience of 31 Ryanair passengers who turned away from East Midlands Airport, said: “You had to make it clear that the only exception for Spanish residency is government permission.

“Now Ryanair refuses to answer or speak to customers, and the customer service line doesn’t even acknowledge the problem.

“They have continued to offer good and reliable services through the pandemic that should bring them praise and praise. Instead, they manage to get the defeat out of the jaws of victory by going back to the type and just ignoring their customers and treating them with some contempt. “

He added, “No one minds if you do something wrong, provided you do your best to get it right. We are allowed to make mistakes during a pandemic, but when you do, you have to put your hands up. “

After booking his £ 109 ticket on Ryanair’s website, Richard claimed he followed travel instructions, which included completing a questionnaire from the Spanish government, a PCR test and a QR code from the Spanish Ministry of Sanidad.

He also arrived at the airport armed with letters from the Spanish notary, Santander Bank, and a contractor with whom he had done business.

However, an airport handling agent turned Richard down, telling him that the airline would be fined £ 500 for every passenger returned from Spain.

This is no longer necessary as Spain has opened its borders to visitors from countries with low infection rates, including the UK.

However, the country remains on the UK’s amber list so returning Brits must be quarantined.

The government has stated that passengers should not travel to the countries on the Amber List, although this is not a legal guideline.

The Manchester evening news contacted Ryanair for comment but received no response.


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