Procon-SP Notifies WhatsApp, Which Can Be Fined R$ 10 Million

whatsapp: Immediately after the blackout on Facebook platforms on Monday (4), Procon-SP made a notification on Tuesday (5) to the whatsapp messaging application. In addition to the two, Instagram, which is also owned by Mark Zuckerberg’s company, was down for more than six hours.

As a result, both platform users and small and medium-sized businesses may have been affected, said Fernando Capez, director of the consumer protection agency. “Only in the event of an external accidental event, which is an earthquake or a very strong event, can you grant exemption whatsapp of responsibility,” he said.

“Consumers who feel harmed by the loss of the signal must wait for the information from whatsapp to Procon,” Capez evaluated. According to him, internal failures “do not relieve the service provider from liability”. The fine for any moral and material damage could be up to R$10.7 million, the agency told Folha de S.Paulo.

The messaging application, which also has a business version called whatsapp Business, must answer the reasons for the unavailability of the operation. Based on the answers, Procon must analyze the motivation and decide whether the fine, which can also be appealed, will go ahead.

Facebook apologizes to users

Facebook apologized to users for the inconvenience and restored services late last night. According to the company, there was a configuration error in routers, but that did not endanger users’ data.

“Our engineering teams found that configuration changes to the backbone routers that coordinate network traffic between our data centers created issues that disrupted communications,” the statement said.

In addition to Facebook platforms, internet traffic on several others was unstable. Telegram felt that a huge number of users were using its service, while Twitter also suffered from instability.

Article updated on October 5, 2021, at 6:16 PM, with whatsapp positioning.

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