Ryanair said more than 30 potential vacationers who turned away from a flight to Spain should have checked the rules before arriving at the airport.
Last Friday, 31 passengers at East Midlands Airport were told they could board a plane to Malaga because they had no proof of Spanish residence.
This sparked scenes of anger and tears, and unhappy passengers claimed the airline had not clarified the instructions for entering Spain. reports Derbyshire Live.
However, in a statement, Ryanair said, “Ryanair fully complies with government restrictions. A number of passengers on this flight from Nottingham to Malaga on Friday 21 May were denied boarding because they did not meet entry requirements for Spain as set out by the Spanish government.
“Every passenger who is supposed to travel anywhere in the Ryanair network receives an e-mail before departure in which they are asked to obtain the travel advice from the relevant authorities before their flight.”
An unhappy traveler said the unexpected rejection cost him nearly £ 350, which he doesn’t expect to come back.
He said, “When I got to the airport, I was asked to go to the Ryanair gate to have my documents checked. I wasn’t expecting a problem as I had received all the necessary documents very thoroughly.
“I was met by a woman who told people that they would not travel if they did not have a Spanish passport, proof of residence application or a letter from the UK government saying travel was essential.
“This led to anger, aggression and tears and three police officers had to oversee the discussions. It was a really embarrassing situation that caused great distress and financial loss to some people.
“How can we get a validated form from the Spanish Travel Health Government website allowing our entry and then learn that it is not enough? This has been worrying for a lot of people.
“Ryanair has all of its customers’ email addresses and phone numbers so they could have contacted all passengers 24 hours prior to departure. This is really embarrassing and I hope it doesn’t happen to other UK travelers in the future.”
An airport spokesman said: “On Friday May 21st, 31 passengers were refused entry to a flight to Malaga because they did not have a Spanish residence permit.
“The decision of the airline’s handling agent was in line with the requirements of the Spanish authorities at the time.
“We encourage anyone planning to travel overseas to familiarize themselves with destination country requirements and UK regulations before booking flights.”