starlink: A group of customers of space exploration company SpaceX complains about the company’s lack of communication about: starlink, a satellite constellation project that carries internet signals to different parts of the world.
According to the Business Insider website, the company does not respond to messages in its direct contact channels or to messages left in text or voicemail. In addition, it provides little or no information about the expected delivery of broadband internet kits to those who have already booked and paid for the service.
In the dark
After pre-purchasing for $100, customers who deposited the amount as of February of this year have been barely notified by the company so far. Previously, the company led by Elon Musk assured delivery “between mid-late 2021” but has stopped issuing any new internal or press releases.
One of the reported cases is of a customer who made the deposit in February and is waiting for a second email that should come with “further instructions” about the additional payment for the kit or at least a delivery forecast. starlink’s app was even criticized for not having a direct customer service space.
The global launch forecast is scheduled for this September, with the company already amassing more than 100 thousand subscribers. Remember, one of the problems SpaceX faces is the chip shortage that affects the entire electronics industry.
By the time the report was published, SpaceX hadn’t made any announcement on the subject.