Trading Standards issues urgent warning over Post Office scam texts

Trading Standards has warned of a “insidious” new scam that appears to be “failed delivery” text from the Post.

The texts say that the recipient’s parcel delivery failed and was returned to a postal depot, said the Chartered Trading Standards Institute (CTSI).

The text contains a link to a fake website that looks exactly like an official postal platform.

The website asks the recipient to enter their zip code and personal information to supposedly identify the closest depot and reorganize the delivery.

The information requested includes full name, address, date of birth and phone number and these details are sent directly to scammers who can use them to commit identity fraud.

CTSI said it understood that a victim who submitted their details to the fake website lost £ 80,000 after scammers were able to gain access to their bank account.

The latest scam follows a number of related delivery fraud cases that use the branding of Royal Mail, DPD, Hermes and other delivery companies.

Katherine Hart, Senior CTSI Officer, said: “This postal scam is far more insidious than a similar scam involving the Royal Mail. While the Royal Mail scam specifically requires payment to reorganize a delivery, in this version of the Post Office it never does, making the communication less suspicious and potentially more successful.

“Fraudsters could use the information to gain access to bank accounts and other important personal accounts.

“With the pandemic causing a significant increase in online purchases and deliveries, it is important that the message about the potential dangers of these scams get as wide and wide as possible, especially during these fortnightly Scams Awareness Awareness.”


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