TUI announces big change to holidays, affecting millions of customers

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TUI announces big change to holidays, affecting millions of customers

TUI has made a big change to the destinations that people can book holidays, in a move that will affect millions of customers.

The UK’s largest tour operator sent out an email to its customers, in which it stated that it will only fly people to countries that do not quarantine travellers.

In the email, TUI explained: “This means we won’t travel to places where we know that you’ll need to self-isolate when you arrive or when you return home. ”

According to The Mirror, the decision means that TUI will only fly holidaymakers to countries that have an agreed “air bridge” with the UK.

Currently, the Foreign Office advises against all but essential travel, although the measure is regularly under review.

Boris Johnson is expected to announce a string of deals with a “small number” of countries to create air bridges later this month to allow quarantine-free travel, according to the Daily Telegraph.

The Prime Minister will reveal which countries – all said to have low coronavirus infection rates – are included in the deal, in a boost to Brits hoping to enjoy summer holidays abroad following months of lockdown.

Ministers want to set up air bridges to nations seen as “most advantageous” to the UK economy – like France, Spain, Greece and Portugal.

Earlier this month airlines sent a list of 45 countries that should be exempt from the quarantine rule to the government.

The countries on this list that TUI currently fly include; Antigua, Austria, Bahamas, Barbados, Bulgaria, Cape Verde, Croatia, Cyprus, Dominican Republic, Egypt, Germany, Greece, Italy, Jamaica, Malta, Mexico, Montenegro, Morocco, Spain, St Lucia, Tunisia, Turkey and USA.

In his email to TUI customers Managing Director Andrew Flintham also outlined a series of measures under the TUI Holiday Promise to help customers begin to travel again with “total peace of mind”.

These include disinfecting the aircraft cabin to making sure hotels are deep-cleaned before they reopen.

And he promises that despite all the changes and social distancing rules customers “will have a brilliant TUI holiday”.

He vows: “If there are any significant changes at your hotel, resort or destination, which will stop this from happening, we won’t take you there. ”

Mr Flintham said: “The last few months have been truly extraordinary and we have all had to make changes in our everyday lives.

“We’ve adjusted the way we shop, work and socialise – and the way we go on holiday in the future will also be a little different.

“But although we find ourselves in exceptional circumstances, we want to assure you that we will do everything we can to continue to take you on safe and enjoyable holidays.”

Earlier this month TUI delayed the date it will restart holidays for Brits due to the ongoing travel restrictions.

The tour operator has now cancelled all trips up to and including July 10.

It had previously planned to restart travel on July 1.

Last week the tour operator seems confident that things will restart soon.

A spokeswoman has said that its UK market would resume partial operations this summer and revealed that UK bookings for winter holidays are up 6% and summer 2021 “continues to look promising”.

Ahead of restarting, the tour operator has announced safety measures for its hotels, airline and cruises.

A spokeswoman for TUI previously added: “We are constantly monitoring the situation and will start taking people on holiday again as soon as we are able to do so.

“At this point in time, nobody can accurately predict when that will be, so for the time being we will keep a close eye on our programme and continue to amend and adapt timings in line with the latest global travel advice.”

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