US giant Walmart has apologized to a Birmingham mother who allegedly sent a “false” racist email from the company on the anniversary of the murder of George Floyd.
Mother of two Leah Trueman was referred to as the “N-word” in the shocking email the retailer blamed for “outside bad actors” with fake online addresses.
The 35-year-old Kingstanding mother was among customers and non-customers around the world yesterday to receive the offensive spam message.
The big US firm said the email was sent from “fake Walmart accounts” to offend customers. It apologized about the subject and the content of the correspondence.
Ms. Trueman, a laundry business owner in Erdington, said she experienced her “fair share” of racism after moving from Kenya to the UK.
But she said the arch was a clear reminder of how far we still have to go.
“During my time in the UK, I experienced my fair share of covert and overt racism,” she said.
“This shocking and disturbing email was another reminder of how far we must go before the black community can feel safe from racism.
“While this could be hacking as explained in Walmart’s apology, I want people to know that any form of racism these days is despicable, unacceptable, and definitely should not be tolerated or downplayed.
“I hope the people behind this despicable email are found.”
She had apologized from Walmart for the “offensive and unacceptable email” sent on the first anniversary of the death of George Floyd. He was killed by police officer Derek Chauvin, who is now incarcerated for murder.
In the apology, Walmart said, “I want you to know that we are very sorry that you received an offensive and unacceptable email.
“We discovered that someone outside of the company was creating fake Walmart accounts to insult our customers.
“We’re working on updating the account sign-in process to make sure this doesn’t happen again.”
It added that “no other activity” had taken place on the website and promised to delete the account.
It continued, “Again we know the email sent was appalling and firmly believe that these words should never be used.
“We are examining all available means to hold those responsible to account.”