One mother was amazed when she said she received a summons for paying her council tax too early.
Tracie Stinger, from the Skegness area, couldn’t believe it when a court subpoena arrived on Friday November 6th stating that she owed nearly £ 800 in tax arrears. Lincolnshire Live Reports.
Her daughter’s full-time caregiver said she immediately knew a mistake had occurred because she pays her council tax “religiously” each week.
She says she then had to spend hours on the phone to speak to the East Lindsey District Council to sort things out.
Eventually, she said she found out she was not behind at all – and received the subpoena for a bug in the system after paying her tax a day early.
Trace, who lives in Hogsthorpe by Skegness, said: “It was absolutely insane.
“I spent all day on Friday trying to get through and couldn’t.
“I got in touch on Monday and finally got through after two hours.
“After looking at our account, the gentleman on the phone finally told us we had no arrears on our account.
“He told me the system didn’t like it because I set my payment date every Friday, but occasionally paid early on a Thursday or Wednesday, and that’s why I received the subpoena.
“Since it was a tough year, once I had the money to make sure it was paid, I paid it. I was just shocked that I received that subpoena.”
Tracie said life had been difficult enough because of the stress of the lockdown – and just wished such problems hadn’t arisen.
She said, “This year has been everywhere and knowing what day it is can be a struggle in itself.
“But it must have seriously violated their system to be brought to justice, especially during the pandemic when everyone is struggling.”
A council spokesman said: “While we are unable to go into details of individual accounts, customers should pay according to the installment amounts and dates shown on their council tax bill.
“When a subpoena is issued, the council tax is due for the entire year as the right to payment by installments is lost and the outstanding / remaining balance is displayed.
“When people have problems they should contact the council’s tax team as soon as possible to agree on a payments profile that better suits their circumstances.”