Harrowing 999 calls reveals final moments of mum as she waited an hour for an ambulance

Harrowing ‘999’ calls have revealed a mum screaming “I’m going to die” as she waited an hour for an ambulance, but it came too late to save her life.

Newly released tapes have shed light on the tragic final moments of Bina Patel’s life, while her son, Akshay Patel, 28, made six phone calls to the emergency services for help.

He is first heard telling the call handler that his 56-year-old mum is “struggling” to breath after she woke up screaming in the early hours of the morning.

In the following calls he describes her situation as “critical” only to be told that the waiting time for an ambulance is “one and a half hours” because the service is “busy”.

He later pleads for immediate assistance after his mum’s mouth has “gone all white” but the call handler tells him “help” is on the way.

Bina eventually becomes unresponsive and her heartbroken son is distressed that an ambulance did not come to save her.

He tells call handlers: “I rang an hour ago for an ambulance as she had difficulty breathing, and now she’s dead. She’s f***ing dead.

“My mum’s dead, thank you for the ambulance. Appreciate it.”

Four months have passed and Akshay hopes to meet with health secretary Sajid Javid to discuss changes to the NHS which could save more lives in the future.

He said: “The [ambulance] crew that came, the people that work for the organization, they do an amazing job.

“But the overall structure, the way it’s been set up, and the way the money kind of tricks down is wrong.

He added: “Once we were clapping for the NHS throughout Covid. Now, me personally, can I clap for it? Can I trust them? No, I can’t.”

Akshay, who shared a home with his mum in Ashton-Under-Lyne, said he realized she was unwell when she shouted for him at 2:15am on October 11, last year.

He said: “Obviously I woke up straight away, and I could see her having difficulty with her breathing. I ran downstairs, got her a glass of water and called ‘999’.”

When he spoke to call handlers, he said his mother was “finding it difficult to breathe” and had “flu like symptoms”.

He thought an ambulance would be sent quickly but after 20 minutes had passed without any sign of the emergency services, he called again only to be informed that the wait time might be “one and a half hours.”

In the background of his subsequent calls his mum can be heard screaming: “Hurry up, I’m dying!”

On the events of that night, he said: “I looked at my mum, and I couldn’t tell her, “Mum, it’s going to be an hour and a half.”

“I tried my best to stand her up, to try and get her downstairs and into a car to take her to the hospital.

“She couldn’t stand up. She was falling back on the bed to the point where I was holding her upright to make sure she didn’t fall again.

“She was just panicking and panicking for help.”

He added: “The only way I can describe it is, imagine someone holding you underwater. There’s not much you can do.”

In later conversations with the call handlers he describes his mum’s condition as “getting critical”.

At one point he says: “The patient’s mouth has gone all white. She’s probably going to die” but is told the ambulance service is “extremely busy” and experiencing “delays.”

Over the phone, he is heard saying: “We logged a call half an hour ago. She can’t breathe at all.”

“She’s not been able to breathe for the past hour. She’s struggling.”

The call handler responds “I’m organizing that help for you now” but gives no indication as to the time when an ambulance will arrive.

Following investigations, Akshay does not believe his first calls were “taken seriously” by call handlers.

He said: “Between 2:31 am and 3:17 am, they just didn’t take the calls seriously, from what I’ve gathered.

“It was on the sixth call, when she stopped breathing – that’s when an ambulance was dispatched.”

“Five minutes after that call, that’s when an ambulance came to the address.”

Paramedics finally arrived at 3:27am, almost an hour after Akshay’s initial call, they tried to revive Bina, but their attempts failed.

A blockage in her heart had caused a stroke and then a heart attack, a horrific series of events which Akshay had to watch.

He said: “I witnessed the blockage when she was screaming and shouting.

“I witnessed the stroke when she was panicking, and I witnessed the heart attack when she fell on the floor.

“No one in the world should witness that.”

Akshay hopes to have a meeting with Sajid Javid, who he wants to help him find those accountable for his mum’s death.

He said: “I’m going to make sure [Javid] listen to these calls, and he can tell me his thoughts on what he thinks about them.”

“I will tell him someone needs to be put accountable for her death.

“I want him to get those people to me, for them to give me a personal apology and tell me what they’re going to change.

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